Terms and Conditions

DIFFERENT WAYS TO PAY

  • Debit card. No surcharge. The item must be dispatched to the billing address of the card.
  • Credit card. No surcharge. The item must be dispatched to the billing address of the card.
  • Cash. In accordance with money laundering regulations. All notes will be authenticated on the premises.
  • Bank transfer. Only CHAPS transfers will be accepted. Please contact us for our bank account details.

 

Unworn Watch

The term “unworn watch” is used to describe a New watch that has been sold to us direct from the dealer or original owner and contains all original tags and seals.It will be registered by the supplier or original owner and be covered under the manufacturers warranty.

 

Overseas orders

If you are placing an order from outside the United Kingdom we may need you to pay by bank transfer depending on the value. There will also be an additional cost for international shipping. If you require further clarification please call or email the sales team prior to placing your order.

Returns policy
If you have ordered a stock item you can return it within 7 working days of receiving it. Return postage will be at the buyers cost and shall remain the property of the buyer until received back and signed for by Garrick London Ltd. You will be refunded on condition that the item is returned with all associated accessories and packaging in the same condition that the item was supplied. Our original postage and packaging cost will not be refunded. This does not affect your statutory rights as a consumer.

 

Items held in stock

If you have ordered a stock item you can return it within 7 working days of receiving it. Return postage will be at the buyers cost and shall remain the property of the buyer until received back and signed for by Garrick London Ltd. You will be refunded on condition that the item is returned with all associated accessories and packaging in the same condition that the item was supplied. Our original postage and packaging cost will not be refunded. This does not affect your statutory rights as a consumer.

 

Order Cancellation

Customised Items (those not held in stock)

If you wish to cancel your order you should notify us by email without delay We will acknowledge your intention to cancel within 2 working days. If your item has been altered in any way you will become liable for a cancellation fee (Up to 100% of the items cost). Any cancellation fee will be calculated on an individual basis up to a maximum of 35% of the purchase price (if not customised). The costs will reflect the potential losses incurred by Garrick London Ltd in selling the item as pre-owned. Each case will be assessed individually.

 

Delivery

All deliveries are made using the Royal Mail Signed for, ’Special Delivery’ or DHL Delivery service. Each item travels through a secure network which is separate from the regular post. The progress of this delivery is monitored at every stage via a bar-code tracking system. Accordingly, the Royal Mail guarantee that your item will arrive between 9.00am and 13.00pm on the next working day. All our deliveries are insured independently for loss or damage. All delivery times are estimations. Items will be shipped in a timely manner. Please ensure that your package is intact before signing for it. Deliveries must be signed for by an adult (defined as person aged 18 or over) at the given address, once signed for responsibility for the order is transferred to the customer. All liability for loss, damage or theft is transferred from David Brailsford to the customer. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.

 

Consumer Right To Cancel

Consumers have a right to cancel the order under the distance selling regulations by sending an email to info@watch-consultant.com or by letter to Garrick London Ltd, 108 Ashbourne Road, Derby , DE22 3AD. We recommend notices should be sent by registered post only and signature obtainable method.

This cancellation period begins as soon as the goods are ordered and ends on the expiry of seven working days beginning with the day after the day on which the consumer receives the goods.

The Consumer is responsible for the safe return of the goods to our premises (address shown above) and at the consumers cost. We would suggest that the consumer uses a courier service that offers both insurance and tracking with signatured delivery to ensure safe return.

Garrick London Ltd would not be responsible under the Distance selling Regulations for the cost of returning any goods. Complaints should be addressed to info@watch-consultant.com

 

PRICE AND PAYMENT FOR WATCHES

The price of the products will be set out in our online system that is specific for your order. Our prices may change at any time, but price changes will not affect orders that we have confirmed with you.

The prices quoted on our website are in Pounds Sterling. You will be responsible for the exchange rate and you are advised that refunds may be affected by such exchange rate. Payments must be made in pounds sterling and any refunds will only be issued in Pounds Sterling.

The price quoted includes VAT (or similar sales tax) at the prevailing rate. However, if the rate of VAT changes between the date of the order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect.All pre owned and Unworn watches are sold under the VAT margin scheme.

The prices for the products exclude delivery costs, which will be added to the total amount due.

Our website contains a large number of products. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: where the product’s correct price is less than the price stated on our website, we will charge the lower amount when dispatching the products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price; and if the products’ correct price is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing (which include e-mail).

Where we are providing products to you, you must make payment for products in advance. In all cases we must receive full and cleared funds prior to dispatch of the products to you. We accept payment by the following methods if you are based in the UK: Debit card: No surcharge. The watch must usually be dispatched to the billing address of the card holder. Payments must be “3D secure.” Please also see our full delivery policy;

Credit card: 2% surcharge applies. The watch must usually be dispatched to the billing address of the card holder. Payments must be “3D secure.” We are afraid that we cannot accept payment by American Express. Please also see our full delivery policy;

Cash: We can accept cash payment up to and not exceeding £9000.00. All notes will be authenticated on the premises. You may also be asked to provide evidence of identity and proof of address;

Cheque: Payable to “Garrick London Ltd”. Funds may take up to 9 working days to clear into our account; Bankers draft: Payable to “Garrick London Ltd.” All drafts will be authenticated by our bank before the watch is released;

Bank transfer: We accept payment by CHAPS, BACS, international and faster payment (same day) transfers. Please contact us for our bank account details;

Part exchange: We can accept your current watch as part payment towards another watch that you wish to purchase from us. You will be advised of the part exchange allowance we attribute to your watch. Where your part exchange allowance exceeds the purchase price of the watch, we will issue you with the appropriate credit by bank transfer. Where your part exchange allowance is less than the purchase price of the watch, you can pay the outstanding balance using another method listed above; and Finance options: You can spread the cost of your watch over a period of 6 or 36 months with one of our finance options.

If you are based outside the UK, you will need to pay by an international bank transfer. Please also see our delivery policy for information relating to delivery times, charges and customs. If you would like any further information, please call or email a member of our sales team prior to placing your order.

If after paying the initial deposit for the products we do not receive the balance payment in full and cleared funds within a reasonable time, namely 3 weeks after we receive the deposit payment from you, then we reserve the right to cancel the transaction and relist the watch for sale on our website.