Shipping and Returns

Returns policy

You can return it within 7 working days of receiving it. Return postage will be at the buyers cost and shall remain the property of the buyer until received back and signed for by staff members at Garrick London Ltd. You will be refunded on condition that the item is returned with all associated accessories and packaging in the same condition that the item was supplied. Our original postage and packaging cost will not be refunded. This does not affect your statutory rights as a consumer.

 

Items held in stock

If you have ordered a stock item you can return it within 7 working days of receiving it. Return postage will be at the buyers cost and shall remain the property of the buyer until received back and signed for by staff members at Garrick London Ltd. You will be refunded on condition that the item is returned with all associated accessories and packaging in the same condition that the item was supplied. Our original postage and packaging cost will not be refunded. This does not affect your statutory rights as a consumer.

 

Order Cancellation

Customised Items (those not held in stock)

If you wish to cancel your order you should notify us by email without delay We will acknowledge your intention to cancel within 3 working days. If your item has been altered in any way you will become liable for a cancellation fee (Up to 100% of the items cost). Any cancellation fee will be calculated on an individual basis up to a maximum of 45% of the purchase price (if not customised). The costs will reflect the potential losses incurred by David Brailsford in selling the item as pre-owned. Each case will be assessed individually.

 

Delivery

All deliveries are made using the Royal Mail Signed for, ’Special Delivery’ or DHL Delivery service. Each item travels through a secure network which is separate from the regular post. The progress of this delivery is monitored at every stage via a bar-code tracking system. Accordingly, the Royal Mail guarantee that your item will arrive between 9.00am and 13.00pm on the next working day. All our deliveries are insured for loss or damage. All delivery times are estimations. Items will be shipped in a timely manner. Please ensure that your package is intact before signing for it. Deliveries must be signed for by an adult (defined as person aged 18 or over) at the given address, once signed for responsibility for the order is transferred to the customer. All liability for loss, damage or theft is transferred from David Brailsford to the customer. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.

 

Consumer Right To Cancel

Consumers have a right to cancel the order under the distance selling regulations by sending an email to info@watch-consultant.com or by letter to Garrick London Ltd, 108 Ashbourne Road, Derby , DE22 3AD. We recommend notices should be sent by registered post only and signature obtainable method.

This cancellation period begins as soon as the goods are ordered and ends on the expiry of seven working days beginning with the day after the day on which the consumer receives the goods.

The Consumer is responsible for the safe return of the goods to our premises (address shown above) and at the consumers cost. We would suggest that the consumer uses a courier service that offers both insurance and tracking with signatured delivery to ensure safe return.

David Brailsford would not be responsible under the Distance selling Regulations for the cost of returning any goods. Complaints should be addressed to info@watch-consultant.com